It’s the last of these for 2010, so I suppose I should make it a good one, eh?
Today the “victim” of my wrath is Hancock Fabrics, for a couple reasons.
1. I asked about a dressform and was met with…”uh, what is that?” Really?! You work in a FABRIC STORE and you are clueless as to what a dressform is? And of course you don’t know anything about them, since you didn’t even know what they were (though I was really hoping it was just a ditz-moment caused by being caught off-guard)…..Regardless, where is the training? Shouldn’t you be schooled on at least the basics so that you can at least pretend to help customers with a bit more than just “the elastic is two aisles that way”? I wouldn’t want to walk into a plumbing supply store to buy parts where the employees don’t even know what a toilet is, or a feed store to purchase feed from someone who’s never actually seen a real live horse.
2. So, please tell me which “competitors coupons” you actually do take? I mean, do you not take Jo-Ann’s coupons, or just not certain coupons, or only on certain days of the week/month/year? There’s signs all over the door proudly proclaiming that you accept competitor coupons as long as they aren’t expired, but when I go to use one; “I’m sorry, we don’t accept the 10% off your total purchase coupons”….Grrrrr! And why do your own coupons have to be so ridiculous? “You can purchase anything on the notions wall with that 40% off notions coupon–except that thing located squarely on the notions wall that you were looking to purchase–so sorry!”
I’ve heard that not all Hancock Fabrics are as bad as the two closest to me and I’ve been in one outside of KC that was pretty decent with courteous, knowledgeable staff, but that’s a long way from home, so I’ve officially decided to never set foot in one again. I’d just rather go to a better stocked (and cleaner!) Jo-Ann’s or support a local business owner instead.