It’s close enough, right?
We’ve been sick here, which if you read the last post, you are unsurprised by this announcement. So anyway, I called the dr. this morning, bright and early, in an effort to beat the rush. I got the voice message system and left a message. An hour went by; no one called me back. I tried again, got the voice message system; hung up–why bog down their service with the same message over and over, right? Two hours go by; no one has called. So, I decided to take the initiative and call again, because I desperately need an appointment FOR tomorrow (at the latest), which does me little to no good if it takes til tomorrow to get a call back to set up the appointment, no?
Anyway, on the third ring, the appointment desk answers.
Me: Is Dr. ______ available to see me tomorrow, something weird is going on and I need to see someone as soon as possible.
Receptionist: The Dr. is out all week.
Me: Well, I’m not picky, what about the P.A.?
Receptionist: The PA isn’t available either.
Me:…………….(thinking to myself: WHAT?!?!)
Receptionist: We can fit you in two weeks from now, would you like to do that?
Me: No, it would be too late by then.
Receptionist: Hmmm. Would you like to leave a message for the nurse?
So, I leave a message for the nurse explaining the symptoms I have, leaving my number for her to call me back. 30 minutes later, I get a call back and she says “we need to see you tomorrow! You can choose from these times __________, but we need to see you as soon as possible.”
Now I ask…why do they tell me no appointments are available when they can obviously squeeze me in after I tell them what the problem is? Don’t lie to me people! 😡 Not cool. 😡 Just ask me the problem from the start, so that no one’s time is wasted on this stupid runaround game!
I do want to say though, the staff at my clinic is always exceedingly polite, so I’m not annoyed with them on a personal level, just annoyed with their policies or whatever that has them doing this.